Privacy policy

Last updated: September 27, 2026

EVIL Pickleball inc. operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a personalized shopping experience (the “Services”).

EVIL Pickleball inc. is a store powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, disclose, retain and protect your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, use, processing, retention and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Personal information does not include information that has been anonymized or rendered non-identifiable in accordance with applicable laws.

Depending on how you interact with our Services, we may collect or process the following categories of information, including:

  • Contact information, including your name, address, billing address, shipping address, telephone number and email address.
  • Financial and payment information, including information required to process a payment, transaction details, payment method and payment confirmations.
  • Account information, including your username, preferences and settings.
  • Transaction information, including items viewed, added to your cart, purchased, returned, exchanged or cancelled, as well as your order history.
  • Communications with us, including information contained in your emails, inquiries, contact forms or communications with customer service.
  • Device information, including device type, browser, IP address, network connection and certain technical identifiers.
  • Usage information, including information about how you access our website and interact with our Services.
  • Marketing preferences and consents, including your subscription to or withdrawal from our marketing communications.

Sources of Personal Information

We may collect personal information:

  • directly from you, including when you create an account, place an order, complete a form, communicate with us or subscribe to our newsletter;
  • automatically when you use our website, including through cookies and similar technologies;
  • from Shopify and service providers that process certain information on our behalf;
  • from partners or third parties, where permitted by law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Managing Our Services

We use your personal information to:

  • process payments;
  • process, prepare and ship orders;
  • manage purchases, returns, exchanges, refunds and warranties;
  • create and manage your account;
  • remember certain preferences;
  • send you communications relating to your orders or account;
  • provide customer service;
  • improve your experience using our store.

Marketing and Advertising

Where permitted by law and based on your choices, we may use your personal information to send you promotional communications by email or other means.

We may also use certain technologies to measure the effectiveness of our campaigns or to present you with relevant content or advertisements, subject to your privacy and cookie preferences.

Security and Fraud Prevention

We may use your personal information to:

  • authenticate your account;
  • prevent and detect fraudulent or illegal activities;
  • protect the security of our systems and users;
  • investigate suspicious or malicious activity.

Communications With You

We use your personal information to respond to your questions, requests, complaints or requests relating to your privacy rights.

Legal Obligations

We may use or disclose certain information where necessary to comply with our legal, regulatory, tax or accounting obligations, respond to valid legal proceedings, or enforce our terms and policies.

How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties where necessary and permitted by law, including:

  • Shopify, which provides the e-commerce platform used by our store;
  • payment service providers;
  • shipping and delivery companies;
  • information technology, hosting, storage or cybersecurity service providers;
  • email, marketing or analytics service providers;
  • accounting or professional service providers;
  • when you request or consent to a disclosure;
  • when required by law;
  • in connection with a business transaction such as a sale, merger or reorganization of the company, subject to applicable legal requirements.

We seek to limit disclosures to the information necessary for the services being provided.

Our Relationship With Shopify

The Services are hosted by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of the Services in order to provide and improve the Services.

Information you submit to our store may be transmitted or shared with Shopify and certain of its service providers in order to operate the store, process orders, provide security, perform analytics and provide certain functionality.

For more information about how Shopify processes certain personal information, please review Shopify’s Consumer Privacy Policy at:

https://privacy.shopify.com/en

Cookies and Similar Technologies

Our website uses cookies and other similar technologies.

These technologies may be used to:

  • operate the website;
  • remember certain preferences;
  • maintain your shopping cart or session;
  • improve security;
  • measure website usage and performance;
  • analyze the use of our store;
  • support certain marketing or advertising activities where you have consented to them.

Where technologies include functions that allow you to be identified, located or profiled, we will inform you of those functions and allow you to exercise the choices provided by law.

Quebec’s Act respecting the protection of personal information in the private sector imposes specific obligations when technology includes functions allowing a person to be identified, located or profiled.

You may manage your cookie and privacy choices through the consent banner or preference management tool available on our website.

Refusing certain non-essential cookies may limit certain functionality, but cookies that are strictly necessary for the operation of the website may remain active.

Disclosure and Processing Outside Quebec

Some of our service providers, including Shopify and certain technology providers, may collect, store or process personal information outside Quebec or Canada.

Where required by law, EVIL Pickleball inc. conducts a privacy impact assessment before disclosing personal information outside Quebec or entrusting an organization located outside Quebec with the collection, use, disclosure or retention of such information.

We consider, among other things:

  • the sensitivity of the information;
  • the purpose for which it is used;
  • the safeguards available;
  • the applicable contractual measures;
  • the legal framework applicable in the jurisdiction concerned.

Any disclosure outside Quebec must benefit from adequate protection and be governed in accordance with applicable requirements.

Third-Party Websites and Links

Our Services may contain links to websites or platforms operated by third parties.

We do not control the privacy or security practices of these third parties and recommend that you review their privacy policies before providing them with personal information.

The inclusion of a link to a third-party website does not necessarily constitute an endorsement of that website, its content or its practices.

Information Concerning Minors

Our Services are not specifically intended for children.

We do not knowingly seek to collect personal information directly from a minor where the law requires the consent of their parent or guardian.

If you believe that a minor has improperly provided us with personal information, please contact our Privacy Officer so that we may assess the situation.

Security of Personal Information

We implement reasonable security measures appropriate to the nature and sensitivity of the personal information we hold.

These measures may include:

  • limiting access to personal information;
  • using individual accounts;
  • multi-factor authentication where available;
  • permission management;
  • security measures provided by Shopify and our service providers;
  • selecting appropriate service providers;
  • internal incident management procedures.

However, no method of electronic transmission or storage can guarantee absolute security.

We recommend that you do not transmit sensitive information through unsecured means.

Retention and Destruction of Personal Information

We retain personal information only for as long as necessary for the purposes for which it was collected or where retention is required or permitted by law.

The retention period may depend on factors including:

  • the need to manage your account;
  • the processing of your order;
  • tax and accounting obligations;
  • warranties;
  • disputes or claims;
  • applicable legal obligations.

When personal information is no longer required, it is securely destroyed or anonymized in accordance with applicable legal requirements.

EVIL Pickleball inc. maintains internal rules regarding the retention and destruction of personal information as part of its privacy governance practices.

Your Rights

Depending on applicable laws and your circumstances, you may have the following rights:

Access Your Information

You may ask whether we hold personal information about you and request access to that information.

Request a Correction

You may request the correction of personal information that is inaccurate, incomplete or ambiguous.

Withdraw Your Consent

Where the use or disclosure of personal information is based on your consent, you may withdraw that consent, subject to applicable legal or contractual restrictions.

Request Portability of Certain Information

In circumstances provided by law, you may request that certain computerized personal information that you have provided to us be disclosed to you in a structured and commonly used technological format.

Manage Your Marketing Communications

You may unsubscribe from our promotional emails by using the unsubscribe link included in those communications.

Even after unsubscribing, we may continue to send you communications that are necessary in connection with your orders, your account or our legal obligations.

Exercise Other Rights Provided by Law

Depending on your circumstances, other rights may also be available under applicable laws.

We may reasonably verify your identity before responding to a request.

We will respond to requests in accordance with the timelines and requirements prescribed by law.

Complaints

If you have a question or complaint regarding how EVIL Pickleball inc. collects, uses, discloses, retains or protects your personal information, we encourage you to first contact our Privacy Officer.

We will review your request or complaint in accordance with our internal complaint-handling process.

You may also contact the applicable privacy protection authority, including the Commission d’accès à l’information du Québec where Quebec legislation applies.

Privacy Governance

EVIL Pickleball inc. establishes and implements privacy governance policies and practices appropriate to the nature and scope of its activities.

These practices include:

  • roles and responsibilities relating to the protection of personal information;
  • rules regarding the retention and destruction of personal information;
  • a complaint-handling process;
  • procedures relating to confidentiality incidents;
  • access management;
  • assessment of certain service providers and technology projects;
  • conducting privacy impact assessments where required.

Quebec privacy legislation requires businesses to implement such governance practices and make detailed information about them available.

Privacy Officer

EVIL Pickleball inc.’s Privacy Officer may be contacted with any questions regarding this policy, to exercise your rights or to submit a complaint.

Privacy Officer
EVIL PICKLEBALL INC.
Eric Vanier
President and Privacy Officer
Email: info@evilpickleball.ca
Phone: 514-884-1316
Address: 534 Crois Des Carouges, Mascouche, Quebec J7K 3Z2, Canada

The title and contact information of the Privacy Officer are made available on the company’s website.

Changes to This Privacy Policy

We may amend this Privacy Policy to reflect changes to our practices, our Services or applicable laws.

The most recent version will be posted on our website with an updated revision date.

Where changes are significant and required by law, we will take appropriate steps to inform the individuals concerned.

Contact

For any questions regarding our privacy practices or this Privacy Policy, please contact:

EVIL PICKLEBALL INC.
Attn: Privacy Officer
Eric Vanier
Email: info@evilpickleball.ca
Phone: 514-884-1316
534 Crois Des Carouges
Mascouche, Quebec J7K 3Z2
Canada