Shipping policy
Last updated: September 27, 2026
EVIL PICKLEBALL INC. ships its products throughout Canada. We make reasonable efforts to prepare and ship orders promptly and to provide tracking information when available.
1. Shipping Areas
We currently ship throughout Canada.
Certain restrictions may apply to specific products, remote regions, or shipping methods. Where applicable, the available options will be displayed at checkout or we will contact the customer directly.
2. Processing Time
Orders are generally prepared and shipped within 1 to 3 business days following confirmation of the order and payment.
This processing time may be longer, including:
- during periods of high order volume;
- during special promotions;
- for certain products that are temporarily out of stock;
- for personalized products or products ordered according to specific requirements;
- where additional order verification is required.
Business days exclude weekends and statutory holidays.
3. Delivery Times
Delivery times depend on several factors, including:
- the destination address;
- the selected carrier;
- the selected shipping service;
- weather conditions;
- transportation network disruptions or delays.
Delivery times displayed at checkout are estimates and do not constitute a guarantee of delivery on a specific date, unless a different commitment is expressly stated.
As a general indication, deliveries within Quebec and Ontario may typically be faster than deliveries to more distant provinces or territories.
4. Shipping Charges
EVIL PICKLEBALL INC. offers free standard shipping within Canada on orders of $99 or more before taxes.
For orders under $99 before taxes, the applicable shipping charges will be calculated and displayed before the order is confirmed.
Certain oversized or heavy products, or shipments to certain remote regions, may be excluded from the free shipping offer. Where this applies, shipping charges will be disclosed to the customer before the transaction is completed.
EVIL PICKLEBALL INC. may also occasionally offer free shipping promotions or different shipping terms. The applicable conditions will be displayed on the website or at checkout.
5. Carriers
We may use different carriers depending on the destination address, the nature of the order, cost, and available service level.
Carriers may include:
- UPS;
- Purolator;
- FedEx;
- GLS;
- Canpar;
- Canada Post;
- or any other appropriate carrier.
EVIL PICKLEBALL INC. may select the carrier considered most appropriate where a specific shipping method has not been expressly selected by the customer.
6. Order Tracking
Where a tracking number is available, it will be sent to the customer by email after the order has shipped.
Tracking information may take some time to become active in the carrier’s system.
The customer is responsible for ensuring that the email address provided when placing the order is accurate.
7. Shipping Address
The customer must carefully verify the shipping address before confirming the order.
EVIL PICKLEBALL INC. cannot be held responsible for delays or issues caused by an incorrect or incomplete address provided by the customer, subject to any obligations imposed by law.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible at:
We will attempt to correct the address before shipment where this is still possible.
Once the package has been handed over to the carrier, it may no longer be possible to change the address, or additional charges may apply.
8. Lost Packages
If tracking information indicates that a package may be lost, or if there has been no tracking update for an unusually long period of time, please contact us.
EVIL PICKLEBALL INC. will work with the carrier to open an investigation or claim where necessary.
Depending on the circumstances and the outcome of the investigation, we may:
- send a replacement product;
- issue a refund;
- offer another appropriate solution.
This policy does not limit any rights available to consumers under applicable laws.
9. Damaged Packages
Please inspect your order upon receipt.
If the package or product is damaged, please contact us as soon as possible at:
We may request:
- photographs of the packaging;
- photographs of the product;
- a photograph of the shipping label;
- a description of the damage.
Please keep the original packaging until the matter is resolved, as the carrier may request to inspect it.
We will work with the carrier and the customer to determine the appropriate solution.
10. Package Marked “Delivered” but Not Received
If tracking indicates that your package has been delivered but you cannot locate it, we recommend first:
- checking around the delivery address;
- checking with other occupants at the address;
- checking with neighbours where appropriate;
- checking any delivery notices left by the carrier.
If the package still cannot be found, please contact us so that we can assist you with the appropriate follow-up with the carrier.
11. Delivery Attempts and Returned Packages
Where a package cannot be delivered due to, among other things:
- an incorrect address;
- inability to complete delivery;
- refusal of the package;
- failure to collect a package being held by the carrier;
the package may be returned to us.
We will then contact the customer to determine whether they would like the order to be reshipped or refunded, where possible.
Additional reshipping charges may apply where the return is due to incorrect information provided by the customer or the customer’s failure to collect the package, subject to rights provided by law.
12. Orders Containing Multiple Products
Certain orders may be shipped in more than one package.
In such cases, you may receive multiple tracking numbers.
Receiving the first package does not necessarily mean that the entire order has been delivered.
13. Pre-Order or Temporarily Unavailable Products
Where a product is identified as a pre-order item or is subject to a specific lead time, the applicable estimated timing will be indicated, where possible, on the product page or at the time of purchase.
If an order includes both immediately available products and pre-order products, we may:
- hold the order until all items are available;
- ship the products separately;
- contact the customer to determine the appropriate option.
14. Custom Orders and Pilla Products
Certain Pilla products, including specific configurations, lenses, frames, or prescription products, may require additional preparation or sourcing time.
Where a specific delay is known, we will attempt to inform the customer at the time of purchase or contact them promptly after the order is placed.
15. Returns and Exchanges
For information regarding returns, exchanges, and refunds, please review our Return and Refund Policy.
16. Delays Beyond Our Control
Certain delays may occur for reasons beyond our control, including:
- weather conditions;
- natural disasters;
- transportation disruptions;
- labour disputes;
- unusually high parcel volumes;
- government measures;
- events affecting suppliers or carriers.
We will make reasonable efforts to inform customers when a significant delay is brought to our attention.
17. Consumer Rights
This Shipping Policy does not limit any rights granted to consumers under applicable laws.
Certain specific rules apply to distance contracts in Quebec, including rules relating to delivery and cancellation in certain circumstances.
Office de la protection du consommateur
18. Contact
For any questions regarding an order or shipment:
EVIL PICKLEBALL INC.
Eric Vanier, President
Email: info@evilpickleball.ca
Phone: 514-884-1316
534 Crois Des Carouges
Mascouche, Quebec J7K 3Z2
Canada