Refund policy

At EVIL PICKLEBALL INC., we want you to be satisfied with your purchase. Subject to the rights provided under applicable laws, we accept certain return or exchange requests under the conditions described below.

Return Period

A return or exchange request must be submitted within 15 days following the date the product is delivered or provided to you.

Proof of purchase, such as a receipt, invoice, or order confirmation, may be required.

Eligibility Conditions

To be eligible for a return or exchange, the product must:

be unused;
be in the same condition as when it was received;
be returned in its original packaging, where applicable;
include all parts, accessories, labels, and documents supplied with the product;
show no signs of wear, damage, modification, or use.

EVIL PICKLEBALL INC. reserves the right to refuse a return if the product does not meet these conditions, subject to any rights provided under applicable laws.

Pickleball Paddles

A paddle may be returned only if it is new and unused.

A paddle that has been used for play, even briefly, or that shows impact marks, wear, scuffing, or any other indication of use generally cannot be returned solely because the customer has changed their mind.

This restriction does not limit any applicable rights in the case of a defective product or a product covered by a legal or manufacturer’s warranty.

Pilla Eyewear and Products

Pilla eyewear, lenses, frames, and kits must be returned:

unused;
free of scratches or marks;
in their original packaging;
with all accessories originally provided.

Lenses or frames showing signs of use, scratches, damage, or modification cannot be returned solely because the customer has changed their mind.

Personalized or Custom Products

Products that are personalized, modified, custom-made, or ordered according to specific customer requirements may be considered final sale, except in the case of a manufacturing defect, an error on our part, or where a right provided by law applies.

This may include certain Pilla products prepared according to a specific configuration or certain prescription products.

Clearance, Demo, and Final Sale Products

Unless otherwise indicated or where the law provides otherwise, the following items may be considered final sale:

products clearly identified as “Final Sale”;
certain clearance or discontinued products where the final sale condition is clearly disclosed before purchase;
used products;
demonstration products;
personalized or custom-made products;
gift cards.

The fact that a product is discounted or offered as part of a promotion does not automatically mean that it is final sale. When a product is final sale, this condition will be clearly indicated before the transaction is completed.

Special Promotions

Products purchased during a promotion, including Black Friday, Cyber Monday, Boxing Day, or any other promotional event, remain eligible under this return policy unless they are expressly identified as “Final Sale” at the time of purchase.

How to Request a Return

Before returning a product, please contact us:

EVIL PICKLEBALL INC.
Email: info@evilpickleball.ca
Phone: 514-884-1316

Please provide:

your order number or proof of purchase;
the product concerned;
the reason for your request;
photographs where the product is damaged, defective, or where photographs are requested.

We will then provide you with the applicable return instructions.

Products returned without prior authorization may result in processing delays.

Return Shipping Costs

Where a return is made simply because the customer has changed their mind, return shipping costs are the responsibility of the customer.

Original shipping charges are generally non-refundable once they have been incurred, unless otherwise required by law.

Where the return is caused by:

an error by EVIL PICKLEBALL INC.;
shipment of the wrong product;
a product that arrived damaged;
a defective product;

we will assess the situation and take the appropriate measures in accordance with applicable laws and, where relevant, the applicable warranty terms.

Damaged Products or Order Errors

Please inspect your order upon receipt.

If a product is damaged, defective, or if you received the wrong item, please contact us as soon as possible so that we may assess the situation and offer an appropriate solution.

We may request photographs of the product, packaging, and shipping label in order to process the request.

Refunds

Once the returned product has been received, we will inspect it to confirm that it meets the conditions of this policy.

If the return is accepted, the refund will generally be issued to the original method of payment.

The time required for the refund to appear in your account may vary depending on your financial institution or payment provider.

Exchanges

Where an exchange is accepted, we may:

replace the product with another product;
issue a credit that may be applied toward a purchase;
process a refund and ask the customer to place a new order.

The method used may vary depending on the product and its availability.

Warranties and Defective Products

This voluntary return policy does not limit any legal warranties that may apply to a product.

A product sold to a consumer in Quebec must, among other things, be fit for the purpose for which such a product is ordinarily used and remain usable for a reasonable period of time, taking into account the circumstances.

Where a product is defective, certain legal protections may apply regardless of the 15-day return period. The Office de la protection du consommateur notes that a merchant may have an obligation to repair, replace, or refund a defective product.

Office de la protection du consommateur

Certain manufacturer warranties may also apply. In such cases, we can help you determine the appropriate procedure.

Online Purchases and Rights Provided by Law

Certain specific rules apply to distance contracts, including purchases made online in Quebec.

In certain situations provided for under the Consumer Protection Act, a customer may have the right to cancel a transaction regardless of our voluntary return policy.

For example, certain protections may apply where a merchant has not provided the required information or where the goods are not delivered within the time limits provided by law.

Office de la protection du consommateur

Rights provided under applicable laws take precedence over any inconsistent provision of this policy.